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Privacy Policy

Stay up to date with our latest privacy updates, data protection practices, and clear guidance on how we handle your information to keep your online experience secure and transparent.

Last updated: 29 September 2026

This policy explains what personal information Web Club Studio collects when you use this website or work with us, why we collect it, how long we keep it and what your rights are. We’ve tried to keep it short and in plain English.

Who we are

Web Club Studio is a trading name of Medisoma Ltd, a company registered in England and Wales (company number 13332396). Medisoma Ltd is the data controller for the personal information described in this policy.

If you have any questions about this policy or your data, email [email protected] or call +44 (0)7932 323209.

What information we collect

When you use the contact form

  • Your name and email address
  • The services you’re interested in and your budget
  • Anything you write in the project details box
  • Your IP address, browser details and the date and time you sent the form. We keep these to help us spot spam and misuse.

When you email or call us

We keep the messages you send us and any details you share, such as your phone number, business name and information about your project.

When you become a client

To deliver our services we may hold your name, business name, billing address, email and phone number, invoices and payment records, and any content or access details you share with us so we can build, host or maintain your website.

When you leave a comment on a blog post

We collect the name, email address and website you enter, your comment, your IP address and your browser details. Your email address is never shown publicly.

When you visit the website

Like every web server, ours keeps technical logs of requests, including IP address, browser type, the pages requested and the time. We use these only to keep the website secure and working.

How we use your information and our lawful basis

Under UK data protection law we need a lawful basis for each use of your data. These are ours:

  • Replying to your enquiry and preparing a quote. Legitimate interests, and taking steps at your request before entering into a contract.
  • Providing our services to you as a client. Performance of a contract.
  • Keeping invoices and accounting records. Legal obligation.
  • Protecting the website from spam, attacks and misuse. Legitimate interests.
  • Publishing and moderating blog comments. Legitimate interests.

We don’t sell your data, we don’t use it for advertising, and we don’t make automated decisions about you.

We will only send you marketing emails if you have asked us to, and you can unsubscribe at any time.

Cookies

This website does not use analytics, tracking or advertising cookies.

WordPress may set a small number of functional cookies. If you leave a comment and tick the box to save your details, a cookie remembers your name, email and website for one year so you don’t have to type them again. Logged-in site administrators also receive login cookies. These cookies are needed for the features you use, so we don’t ask for consent for them.

Third-party services used on this website

Some parts of the website load content from other providers. When this happens, your browser connects directly to them and they receive your IP address.

Who we share your information with

We only share personal information when we need to, and only with:

  • our hosting provider, Leaseweb, which supplies the dedicated server this website and our client websites run on (the server itself is managed by us)
  • our email provider, so we can send and receive messages
  • our accountant and other professional advisers, where needed
  • payment providers, if you pay us online
  • the police, HMRC or other authorities, if the law requires it

These providers only process your data on our instructions or under their own legal obligations.

International transfers

Google and Automattic are based in the United States, so information such as your IP address may be processed there. Transfers to them are covered by the UK–US data bridge or other safeguards approved under UK data protection law. Where our other providers store data outside the UK, we make sure similar protections are in place.

How long we keep your information

  • Enquiries that don’t lead to a project: up to 2 years, then deleted.
  • Client records, contracts and invoices: 6 years after the end of the financial year they relate to, as required by HMRC.
  • Blog comments: for as long as the comment is published, or until you ask us to remove it.
  • Server logs: a short period, after which they are deleted automatically.

How we protect your information

The website runs over an encrypted HTTPS connection on a server we manage and monitor ourselves. Access to personal data is limited to the people who need it, and we keep software and security settings up to date.

Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the personal information we hold about you
  • ask us to correct information that is wrong or incomplete
  • ask us to delete your information
  • ask us to limit how we use your information
  • object to us using your information on the basis of legitimate interests
  • ask us to transfer your information to another organisation
  • withdraw your consent at any time, where we rely on consent

To use any of these rights, email [email protected]. There is no charge, and we will reply within one month.

Complaints

If you are unhappy with how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint or 0303 123 1113.

Children

This website and our services are intended for businesses. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.

Commonly asked questions and answers

Phone:
07932 323209
How much does a website cost?
The cost of a website depends on the size of the project, the number of pages, the design requirements, and the features your business needs. A simple brochure website will usually cost less than a larger website with advanced functionality or an online shop.

Our standard website projects start from £400, with most small business websites costing between £800 and £1,200. eCommerce websites start from £800, although the final price will depend on the number of products, payment options, delivery requirements, and any additional integrations.

Before providing a quote, we’ll discuss your business, the purpose of the website, the pages you need, and any features you would like to include. You’ll then receive a clear, itemised quotation within 1–2 working days, so you know exactly what is included before deciding to proceed.
Most small business websites take approximately 2–4 weeks to design, build, test, and prepare for launch. Smaller websites with ready-to-use content may be completed sooner, while websites with more pages, custom features, or additional integrations may require more time.

eCommerce websites usually take around 3–5 weeks, depending on the number of products, payment and delivery setup, product information, and any third-party integrations that need to be configured.

The project timeline begins once the required content, images, access details, and project information have been provided. Delays can occur if content or feedback is not available when needed, so we’ll keep you informed throughout the project and let you know what is required at each stage.
Yes. Your website will be built using an easy-to-manage content management system, allowing you to update text, images, pages, blog posts, products, and other content without needing to write code.

Before the website goes live, we can show you how to make common updates, such as editing page content, adding images, managing products, and updating basic website information.

If you prefer not to manage the website yourself, we can also provide ongoing maintenance and support. This may include content updates, plugin updates, security checks, backups, troubleshooting, and general technical assistance.
Launching your website is not the end of the process. Once your website is live, we can continue to support you with technical assistance, WordPress updates, security checks, backups, performance monitoring, and ongoing improvements.

If you notice a problem after launch, or if you need help making changes, you can contact us and we’ll review the issue. We’ll explain what needs to be done and recommend the most suitable solution.

For clients who want ongoing protection and support, we also offer website maintenance, managed WordPress hosting, regular backups, security monitoring, and performance optimisation.

The level of support depends on the service you choose, so we’ll explain what is included before you start.
No reputable SEO provider can guarantee a number-one position on Google. Search rankings depend on many factors, including competition, search demand, website quality, technical performance, content, location, and ongoing changes to search algorithms. Google itself advises businesses to be cautious of anyone promising guaranteed first-place rankings.

What we can do is give your website a strong SEO foundation. This may include improving the website structure, making important pages easier for search engines to understand, addressing technical issues, improving page speed, optimising on-page content, and ensuring the website provides a clear experience for visitors.

SEO is an ongoing process rather than a one-time guarantee. Results can take time and will vary depending on your industry, competitors, website history, and the amount of work involved. We focus on practical improvements that help your website become more visible to relevant people over time.

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Have more questions?

Let’s schedule a short call to discuss how we can work together and contribute to the success of your project or idea.