Last updated: 29 September 2026
Plain English, because you shouldn’t need a solicitor to order a website.
These terms cover two things: using this website, and working with me on a website, online shop, hosting or maintenance. Before any project starts we agree a written quote, and for larger or ongoing work you’ll also get my full Master Services Agreement to sign. If anything on this page differs from what we’ve signed, the signed documents win.
Who you’re dealing with
Web Club Studio is a trading name of Medisoma Ltd, a company registered in England and Wales (company number 13332396).
Email [email protected] or call +44 (0)7932 323209. On this page, “I” and “me” mean Medisoma Ltd.
I’m not registered for VAT, so nothing gets added to the prices I quote. If that ever changes, I’ll tell you before it affects any invoice.
I work with businesses
My services are for businesses, sole traders and organisations, not for consumers buying for personal use. If you’re buying as a private individual, tell me before we start. Nothing on this page takes away any rights you have by law.
Quotes and what’s included
Before I start, you get a written quote with the pages, features and the exact price. The price doesn’t move unless you ask for something that isn’t in the quote, and if you do, I’ll tell you what it costs before I do it. Approving by email counts.
Each website includes three rounds of changes. A round is one list of changes after I show you a design or a stage of the build. New pages, new features or a different concept aren’t changes, they’re new work.
Payment
- Unless your quote says otherwise, a project is paid in full before work starts.
- Hosting, maintenance and licences are billed monthly or yearly in advance.
- Invoices for extra work are due within 14 days, unless the invoice says otherwise.
- If an invoice is late, I can charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. If hosting or maintenance stays unpaid, I’ll warn you in writing before pausing anything, and I won’t pause it earlier than 21 days after the due date.
If you cancel a project after I’ve started, I keep what covers the work already done and any costs I can’t get back, and refund the rest within 30 days.
What I need from you
Your text, photos, logos, access details and feedback, in reasonable time. By sending me material, you confirm you’re allowed to use it. If something turns out not to be yours to use, I’ll take it down as soon as you tell me.
If I don’t hear from you for 30 days, I may pause the project. After 90 days of silence, and after giving you 14 days’ notice, I may treat it as finished and hand over what’s been done so far, free of charge.
Launch and fixing problems
When the site is ready, you have 7 working days to tell me about anything that doesn’t match what we agreed. For 30 days after launch I’ll fix bugs in my own work for free. That doesn’t cover problems caused by plugin or theme updates, other people’s changes, or third-party services going wrong.
The site is yours
Once it’s paid for, you own the design and the custom work I made for your business. Some of the code I use is my own, built up over years and reused across projects. That stays mine, but you get a permanent licence to use and change it as part of your site, including with another developer.
A few things aren’t mine to give away:
- Premium plugins and themes I run under my own licence stay licensed to me. If you move away from my hosting or maintenance, you’ll need your own licences, and I’ll tell you which ones.
- Stock photos, fonts and other bought-in items come with their own licence terms.
- Editable design files (such as Figma files) aren’t included unless your quote says so.
Domains I register for you are registered in your name. Once everything owed is paid, I’ll send you the transfer code within 14 days of you asking.
Hosting and maintenance
If your site runs on my hosting, it sits on a server I manage myself. I look after it with proper care, but no host can promise 100% uptime and I don’t either.
Hosting and maintenance renew automatically. Either of us can cancel with 30 days’ written notice. Money already paid for the current period isn’t refunded, unless you’re leaving because I’ve seriously let you down. If I change prices, I’ll give you at least 30 days’ notice and you can cancel before the new price starts.
When you leave, I’ll give you one full copy of your website files and database. I keep your data for 30 days after that, then delete it.
You can’t use my hosting for anything illegal, for spam or malware, or in a way that puts the server or other customers at risk. If that happens, or if your site is hacked and causing harm, I may take it offline. I’ll tell you why, only do what’s needed, and bring it back as soon as the problem is fixed.
What I can’t promise
- A particular position on Google, a number of enquiries or a level of sales. Nobody can honestly promise that.
- That a website can never be hacked. I keep sites updated, backed up and monitored, but no system is completely secure.
- That third-party plugins and services will keep working the same way forever.
Backups are there for emergencies, not as a permanent archive, so please keep your own copies of anything important.
Your content and legal documents
You’re responsible for what’s published on your website, including your own privacy notice, cookie banner and terms, unless you’ve specifically paid me to set these up. I build websites. I don’t give legal, tax or marketing advice.
Showing your site as an example
I may show your finished site in my portfolio. If you’d rather I didn’t, tell me and I’ll remove it within 30 days.
Liability
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow to be limited.
Otherwise, I’m not responsible for loss of profit, revenue, business or opportunity. My total liability for a project is limited to the price of that project. For hosting or maintenance it is limited to the fees you paid in the previous 12 months, or £500, whichever is higher.
Confidentiality
Passwords, access details and anything you share in confidence stay between us.
Using this website
The articles and information on this website are general guidance, not professional advice for your particular situation. The text, design and images on this site belong to Medisoma Ltd unless stated otherwise, so please don’t copy them without asking. Links to other websites are there for convenience, and I’m not responsible for their content.
How I handle personal information is explained in the Privacy Policy.
If something goes wrong
Email me first. Most things get sorted within a day or two. If we can’t agree, we’ll try to settle it within 21 days, and we can use mediation if we both want to.
These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute.
Changes to these terms
I may update this page from time to time. Signed agreements stay as signed, and the date at the top shows when this page last changed.